Terms and Conditions

Effective Date: October 5, 2025 Last Updated: May 12, 2026

1. Introduction Welcome to Jen’s Nose to Tail Pet Grooming Services, LLC (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website (https://jensnosetotail.com) and any services we provide, including grooming, scheduling, and related activities (collectively, the “Services”). By accessing or using our website or Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

2. Services Jen’s Nose to Tail Pet Grooming Services, LLC provides professional pet grooming and related services. We strive to provide safe and high-quality care for your pet. All appointments, pricing, and services are subject to change at our discretion.

3. Appointments and Cancellations Appointments may be booked online, by phone, or in person. We ask that you arrive on time for your scheduled appointment.

Cancellations must be made at least 24 hours in advance.
No-shows or late cancellations may result in a fee.
Repeated no-shows may lead to denial of future booking privileges.

4. Pet Health and Behavior For the safety of all pets and staff:

Pets must be up to date on vaccinations as required by local laws.
Please inform us of any medical conditions, allergies, or behavioral issues prior to the appointment.
We reserve the right to refuse or discontinue service if a pet exhibits aggressive, unsafe, or overly stressed behavior.
If a pet becomes severely stressed or aggressive during grooming, we may stop the service for their well-being.

5. Grooming Risks and Owner Responsibility Grooming can involve the use of tools, water, dryers, and products that carry some inherent risk. By using our grooming services, you acknowledge and accept that:

Minor nicks, scratches, or irritation can occasionally occur.
Elderly, ill, or sensitive pets may have increased risk of stress or injury.
Jen’s Nose to Tail Pet Grooming Services, LLC and its staff will not be held liable for any pre-existing conditions, allergic reactions, or unforeseen health issues that arise during or after grooming.

6. SMS Communications By providing your phone number when booking an appointment, you consent to receive SMS text messages from Jen’s Nose to Tail related to your appointments and pet care, including confirmations, reminders, and pickup notifications. Message frequency varies based on your appointment activity. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For help, reply HELP. We do not share, sell, or rent your mobile phone number to third parties for marketing purposes.

7. Payment Terms Payment is due at the time services are rendered. We accept major credit cards, debit cards, and other approved payment methods. Returned payments or chargebacks may incur additional fees.

8. Pricing and Promotions Prices are subject to change without notice. Promotional offers may have specific terms, conditions, and expiration dates. Discounts cannot be combined unless explicitly stated.

9. Website Use By using our website (https://jensnosetotail.com), you agree to:

Provide accurate information when booking or contacting us.
Not engage in unauthorized access, data scraping, or interference with site operations.
Not post or transmit any harmful, defamatory, or illegal content.

We reserve the right to suspend or restrict access to our website at any time for maintenance, updates, or violations of these Terms.

10. Intellectual Property All content on our website, including text, images, graphics, logos, and designs, is the property of Jen’s Nose to Tail Pet Grooming Services, LLC and is protected by copyright and trademark laws. You may not reproduce, modify, or distribute any materials without written permission.

11. Limitation of Liability To the fullest extent permitted by law, Jen’s Nose to Tail Pet Grooming Services, LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or Services. Our total liability for any claim shall not exceed the amount you paid for the related service.

12. Indemnification You agree to indemnify and hold harmless Jen’s Nose to Tail Pet Grooming Services, LLC, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorney’s fees) arising out of your use of our website or Services or your violation of these Terms.

13. Changes to Terms We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our website or Services after changes take effect constitutes your acceptance of the updated Terms.

14. Governing Law These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

15. Contact Us If you have questions or concerns about these Terms and Conditions, please contact us:

Jen’s Nose to Tail Pet Grooming Services, LLC Email: [email protected] Website: https://jensnosetotail.com Address: 5907 Karric Square Drive, Dublin, OH 43016